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Our services
We provide quality technical authoring services to our customers creating a variety of online help and printed documentation for both hardware and software products. The single-source methods we use to create documentation gives you the flexibility, if you require, to have your documentation both online and printed.
We can provide a variety of documentation solutions. The following list provides some examples, however depending on your product and your customers the solution to your needs may combine some of these guides together.
Online help
Online help is topic-oriented, procedural or reference information delivered through computer software. It is a form of user assistance. Most online help is designed to give assistance in the use of a software application or operating system, but can also be used to present information on a broad range of subjects. When online help is linked to the state of the application (what the user is doing), it is called context-sensitive help.
Web Help
Web help is a type of online help delivered through the internet. Click here for an example of Web Help that was developed by us.
User's Guides
A user guide or user's guide, also commonly known as a manual, is a technical communication document intended to give assistance to people using a particular system. Most user guides contain both a written guide and the associated images. In the case of computer applications, it is usual to include screenshots of how the program should look, and hardware manuals often include clear, simplified diagrams. A user's guide may contain both procedural and reference information.
Reference Manuals
A reference manual or guide is a compendium of information, usually of a specific type, compiled in a book for ease of reference. That is, the information is intended to be quickly found when needed. Reference manuals are usually referred to for particular pieces of information, rather than read beginning to end.
Installation Guides
An installation guide contains instructions which guide you through a product's installation process. Depending on the complexity of your product this may be a manual guide, a one page step-by-step procedure, installation wizard, or other similar process description.
Getting Started Guides
A getting started guide typically describes the basic tasks required to get your product up and running.
Service/Repair Guides
A service/repair guide contains instructions on how to service your product so that it meets its specifications, and how to identify and repair faults with your product. | 
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